For orders purchased from our website, there will be no cancellation allowed. Subsequently for refund, it will be subjected to the discretion of Duly’s management team.

*Duly reserves the right to decline any order depending on circumstances*

Substitution Policy:

The list of items below might be out of stock in view of the inconsistent market condition. Hence, Duly reserves the rights to make appropriate substitutions, as listed below, while maintaining the value of your order. All products are subject to availability. We may update, replace or discontinue any products without prior notice
Substituted items include:

  • Decorative components (eg. Ribbons, Baskets, Vases, Plush Toys)
  • Fruits (eg. Seasonal, Country)
  • Flowers (eg. Colour, Type)
  • Hamper elements (eg. Tonics, Chocolates, Newborn Clothings, Biscuits)

Service Policy:

We appreciate the support we received from every single customer. We will strive to serve you better with our team’s unceasing efforts. The freshness of the flowers and quality of our products will not be overlooked by our team so as to give you that peace of mind and quality of assurance when ordering with Duly.